Privacy Policy, Terms & Cookies
Effective Date: March 28, 2026
Privacy Policy
1. Information We Collect
We may collect personal information such as your name, email address, phone number, home or business address, and payment details when you book our services or contact us. We may also collect non-personal information such as your IP address, browser type, access times, and pages viewed on our website.
2. How We Use Your Information
Your information is used to:
- ◆ Provide and manage cleaning services
- ◆ Schedule and confirm appointments
- ◆ Respond to inquiries and customer support requests
- ◆ Process payments
- ◆ Send updates or promotions (only if you opt in)
- ◆ Improve our website and services
3. Sharing of Information
We do not sell your personal information. We may share it with trusted service providers (such as payment processors and booking tools), legal authorities if required by law, or a new business entity in the case of a merger or acquisition.
4. Data Security
We use SSL encryption and secure third-party tools to protect your information. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You may request access to, correction of, or deletion of your personal data at any time. You may also opt out of promotional communications. To make a request, contact us at contact@pristinecleanservices.ca.
6. Children's Privacy
Our services are intended for adults. We do not knowingly collect data from individuals under 18.
7. Changes to This Policy
We may update this policy from time to time. Revisions will be posted on this page with a new effective date.
Terms of Service
1. Acceptance of Terms
By using our website or services, you agree to these Terms. If you do not agree, please do not use our services.
2. Services Provided
Pristine Clean Services provides residential and commercial cleaning services in the Toronto, Ontario area. Services, pricing, and availability are subject to change.
3. Booking & Payments
Appointments must be booked through our website or approved channels. Full payment is due upon completion unless otherwise arranged. We reserve the right to reschedule or cancel services when necessary.
4. Cancellation Policy
Please provide at least 24 hours' notice for cancellations. All appointments cancelled within 24 hours of the scheduled time are subject to a $50 cancellation fee if a card is on file. Late cancellations without a card on file may still be subject to a fee at our discretion.
5. Customer Responsibilities
Clients must provide access to the property, ensure a safe environment, and disclose any known hazards or cleaning preferences prior to service.
6. Limitations of Liability
We are not responsible for pre-existing damages, unforeseen consequences of cleaning services, or losses beyond the scope of standard cleaning.
7. Termination
We reserve the right to refuse or terminate services at our discretion.
Contact Information
If you have any questions about our Privacy Policy, Terms of Service, or Cookie Policy, please contact us.